Shipping Policy

 

Thank you for shopping with DIY Denture Shop! We strive to provide clear, reliable shipping to ensure your experience is seamless. Please review the details of our shipping policy below.

1. Processing Times

• Orders are typically processed within 2–5 business days, depending on volume. 

• We prioritize orders based on the date they are placed to ensure smooth operations.

2. Delivery Time Estimates

• Domestic Shipping (Free on orders over $75):

• Standard shipping: 5–7 business days after processing.

• Expedited options are available at checkout.

• International Shipping:

• Delivery times vary between 10–21 business days, depending on destination and customs processing.

3. Shipping Providers

We partner with reliable carriers such as USPS, UPS, and FedEx to ensure secure and timely delivery of your orders.

4. Tracking Your Order

• Once your order ships, you will receive a confirmation email with a tracking number to monitor the status of your shipment.

5. Lost or Stolen Packages

• We are not responsible for lost or stolen packages once marked as “Delivered” by the carrier.

• Please ensure you provide a secure shipping address. For assistance, contact the shipping provider directly.

6. International Duties and Taxes

• International Orders may be subject to import duties, taxes, or VAT, which are charged once the shipment reaches your destination. These fees are not included in our product prices or shipping fees and are the customer’s responsibility.

• DIY Denture Shop is not liable for these additional charges if they apply.

7. Address Changes

• Double-check your address before completing your order. If you need to update your address:

• Contact us as soon as possible at diydentureshop@gmail.com

• If the order has shipped, we cannot guarantee the change and may require additional shipping fees if the package is returned to us.

8. Undeliverable or Returned Packages

• If a package is returned due to an incorrect address:

• You will need to cover the cost of reshipping.

• Alternatively, we can refund your order minus the original shipping fee.

• Unfortunately, if the package is delivered to the incorrect address provided by the customer, we cannot issue a refund.

9. Eco-Friendly Practices

We care about the environment and use recyclable materials in our packaging to minimize our ecological impact.

10. Returns and Refunds

• Original shipping costs are non-refundable.

• Customers are responsible for return shipping fees unless otherwise specified. For more information, refer to our Returns Policy.

11. Customer Support

For any questions or concerns regarding shipping, please contact us at [your email address] or use our contact form on the website. We’re happy to assist!

Thank you for choosing DIY Denture Shop!

We appreciate your business and are committed to providing a smooth and satisfying shopping experience.